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How robots explain themselves matters more than you might think

29 Feb 2020

A robot might be great at its job. But that’s not enough to engender trust.

Artificial intelligence is entering our lives in many ways – on our smartphones, in our homes, in our cars. These systems can help people make appointments, drive, and even diagnose illnesses. But as AI systems continue to serve important and collaborative roles in people’s lives, a natural question is: Can I trust them? How do I know they will do what I expect?


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Covid-19 – Johns Hopkins University

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