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This content was originally published by Strategy & Business. Original publishers retain all rights. It appears here for a limited time before automated archiving. By Strategy & Business
As big tech encroaches on territory long held by retail banks, the way in which banking products and services are being delivered to customers is changing fast, and with an immediacy that is a wake-up call to banks. Banks need to fight for their share of wallet at the point of sale, where the customer relationship is being forged.