A startup founder who has worked with the USPS for years explains why the agency is such an “undercover tech leader.”
The next time you hear “snail mail,” think about this: every day, the United States Postal Service (USPS) processes and delivers 181.9 million pieces of mail (5,464 a second) and manages an army of 82,000 mail carriers while processing about 118,000 address changes. Though it’s come under fire from our government’s highest offices and had its long-term viability called into question, the USPS is actually an undercover tech leader, managing colossal digital and physical infrastructure and reliably serving a populace with ever-increasing expectations for convenience. Hurting the USPS is bad for consumers and hobbles an entire field of innovators in marketing, compliance, data, IoT, and more.
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