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This content was originally published by Strategy & Business. Original publishers retain all rights. It appears here for a limited time before automated archiving. By Strategy & Business
The pandemic has changed the way businesses of all stripes are operating. If there is a positive for leaders, it's that COVID-19 is giving them the chance to learn more about their customers, employees, and the strengths and weaknesses of their processes and operations. What businesses do with this knowledge can help them navigate a new path forward.