Her book emphasized the importance of in-person communication. Now she’s reconsidering what virtual communication can offer.
When I first published my book Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity in 2017, I was convinced that the most effective way to communicate with people at work was in person. Until the COVID-19 crisis, I discouraged giving guidance and feedback remotely if there was an opportunity to do it in person, because more than 90% of communication is nonverbal.
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