Roger Crandall, the CEO of MassMutual, makes big bets today knowing he won’t be around to see how they play out.
Roger Crandall, chairman and CEO of Massachusetts Mutual Life Insurance, presides over a company that was founded in 1851 and boasts a customer who has had an insurance policy for 92 years. That kind of longevity—plus the MassMutual’s structure as a policyholder-owned mutual company—affords Crandall an opportunity to think about the long-term health and viability of the business rather than short-term results. He spoke with Fast Company about running a company for the benefit of customers rather than shareholders, and what CEOs who want to move toward “stakeholder capitalism” can learn from his experiences.
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