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A Framework for Conceptualizing How Narratives from Health-Care Consumers Might Improve or Impede the Use of Information About Provider Quality

16 Sep 2020

This paper describes a conceptual framework for examining mechanisms by which narrative information might influence consumer judgments and decisions about providers.


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This content was originally published by Rand Organization. Original publishers retain all rights. It appears here for a limited time before automated archiving. By Rand Organization

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