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‘I’ve been called the Karen of Stop & Shop’: Retail workers on enforcing mask mandates

16 Oct 2020

Two grocery employees share what it’s like to be tasked with enforcing mask mandates and placating disgruntled customers.

Essential workers have been on the front lines of the pandemic since March, risking their health to sustain our food supply and care for the sick and elderly. But as the economy reopened over the summer, retail stores and other businesses were suddenly burdened with another responsibility: wrangling customers who refused to follow public health guidelines.


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This content was originally published by Fast Company. Original publishers retain all rights. It appears here for a limited time before automated archiving. By Fast Company

Covid-19 – Johns Hopkins University

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