“AI agents. That’s beginning of an unlimited workforce.” – Marc Benioff
Marc Benioff is discussing the potential impact of AI agents on the workforce during a conversation between Marc Benioff, the CEO of Salesforce, and Bloomberg at the World Economic Forum (WEF) in Davos on the 24th January 2025. He mentions that with AI agents, companies can scale their sales and service operations without having to hire more employees. This is illustrated by an example of a customer, Wiley, which was able to avoid hiring gig workers during its “back to school” season due to the use of Salesforce’s agent force technology.
Benioff emphasizes that this is just the beginning of an unlimited workforce, implying that AI agents will continue to revolutionize the way companies operate and potentially lead to significant changes in the job market. He also highlights the benefits of using AI agents, such as increased productivity and the ability to redeploy human resources to other areas of the business.
The quote suggests that Benioff is optimistic about the potential of AI agents to transform businesses and create new opportunities for growth and innovation. However, it also raises questions about the impact on employment and the future of work in general.
