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Global Advisors is a leader in defining quantified strategies, decreasing uncertainty, improving decisions and achieving measureable results.
We specialise in providing highly-analytical data-driven recommendations in the face of significant uncertainty.
We utilise advanced predictive analytics to build robust strategies and enable our clients to make calculated decisions.
We support implementation of adaptive capability and capacity.
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Strategy Tools: Pareto (80/20) analysis
Pareto Analysis is a statistical technique for decision making that is used for selecting a number of tasks that produce significant overall effect.1 It is based on the Pareto Principle (the 80/20 rule) which states that by doing 20% of the work you can generate 80% of the benefit of doing the whole job. The Pareto Analysis is named after Vilfredo Pareto, an Italian economist who lived in the late 19th and early 20th centuries. In 1897, he presented a formula that showed that income was distributed unevenly, with about 80% of the wealth in the hands of about 20% of the people.2
The figures 80 and 20 are illustrative; the Pareto Principle illustrates the lack of symmetry that often appears between work put in and results achieved. For example, 13% of work could generate 87% of returns. Or 70% of problems could be resolved by dealing with 30% of the causes. The sum of the two numbers does not need to add up to 100 all the time.
The following conclusions are illustrative of potential Pareto outcomes2:
- 80% of customer complaints arise from 20% of your products or services.
- 80% of delays in schedule arise from 20% of the possible causes of the delays.
- 20% of your products or services account for 80% of your profit.
- 20% of your sales-force produces 80% of your company revenues.
- 20% of a system’s defects cause 80% of its problems.
Fast Facts
While African insurance premiums have been growing they have not kept up with GDP growth
The African insurance industry is predominantly group life insurance business, and due to limited spending power there has been much slower uptake of individual insurance policies.
Poverty has been reduced somewhat in Africa but this is primarily in the lowest income bracket of the middle class who are prone to falling back into poverty.
Furthermore, policyholders are typically unaware or sceptical of the benefits of owning insurance products, they are difficult to reach and often do not earn regular incomes.1
Microinsurance products are growing more quickly – this presents an opportunity for targetting lower income groups.
Selected News
Quote: Jamie Dimon, CEO JP Morgan
“There’s a humility to being curious and learning. I still see a lot of people who don’t want to get on the road, don’t go to a call center, because they don’t want to hear about the mistakes they’re making and what they can do better from someone who is junior.” – Jamie Dimon, CEO JP Morgan
It’s easy for leaders to become detached from the day-to-day realities of their organizations. However, true leadership requires a willingness to get your hands dirty, to listen to those on the front lines, and to embrace a culture of continuous learning. This is the essence of a powerful quote from Jamie Dimon, Chairman and CEO of JPMorgan Chase: “There’s a humility to being curious and learning. I still see a lot of people who don’t want to get in the trenches, don’t go to a call center, because they don’t want to hear about the mistakes they’re making and what they can do better from someone who is junior.”
Dimon, known for his hands-on leadership style, isn’t just talking about abstract concepts. He’s drawing from his own experiences of visiting branches, sitting down with tellers, and actively seeking feedback from employees at all levels. In the original interview, Dimon was discussing the importance of curiosity and how leaders can learn from those closest to the customer. He emphasized that a leader’s willingness to listen, even to junior employees, is crucial for identifying areas for improvement and fostering a culture of open communication.
This quote highlights several key principles:
- Humility as a Strength: It challenges the traditional notion of leadership as a top-down, authoritative role. Instead, it emphasizes the importance of humility and a willingness to learn from others, regardless of their position.
- The Value of Frontline Insights: It recognizes that those on the front lines often have the most valuable insights into customer needs, operational inefficiencies, and potential problems.
- Creating a Culture of Open Communication: It underscores the importance of creating an environment where employees feel comfortable sharing their feedback, even if it’s critical of leadership.
Dimon’s message is clear: Great leaders don’t hide in their offices. They get in the trenches, listen to their people, and embrace a culture of continuous learning. By doing so, they can gain a deeper understanding of their organizations, identify areas for improvement, and build stronger, more resilient teams. It’s a reminder that true leadership is not about having all the answers, but about asking the right questions and being open to learning from those around you.
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