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Global Advisors’ Thoughts:  Empathy and understanding – why they are the qualities that help us achieve our own happiness and success

Global Advisors’ Thoughts: Empathy and understanding – why they are the qualities that help us achieve our own happiness and success

Two kids walking

By Marc Wilson

Our team had just finished a book review presentation on Dale Carnegie’s “Making Friends and Influencing People”. Jane (*name changed) looked troubled: “Isn’t this stuff about manipulating people?”
Therein lies a paradox in showing empathy: without empathy for others, you face less influence, friendship, love and success. But if those are your goal rather than the sincere care for others, then your empathy is not really empathy at all.

Many people might react to empathy as “soft.” But empathy is a mark of incredible strength. It dares us to care. It requires us to put ourselves to one side. It requires us to be vulnerable – otherwise all we are doing is showing sympathy. Empathy requires self-awareness and skill.

Sympathy is easy. Sympathy does not go as far as empathy – it keeps us distant from the situation someone else is experiencing. It places us in danger of being condescending. Empathy requires us to put our self into their situation as them – not us.

Empathy gets the best out of those around us – and opens us up to be a better version of ourselves.

I find it incredibly difficult to manage a balance. A balance of being sufficiently confident and willing to share my own experience in an unbiased and helpful way – while removing enough of myself to allow someone else to find their own path and live their own experience. To be an empathetic leader, I believe I need to care about my team being at their best at work and in life.

Skills such as active listening are important to remove ourselves from the coaching we give others. But I think empathy requires us to be authentically present and involved in a way that facilitating someone else’s own solution does not.

Empathetic leadership challenges me to use my own experience and position in a way that is open to the challenges and experiences of others. And most critically demonstrates that I act out of care and acknowledgement of them.

Empathy requires that we know our self well enough that we are able to remove our projections of our own biases and feelings from the situation, appreciate the other person’s view of the world and how that impacts the situation for them.

Think about how you respond to others. How often do you respond to their experience, feelings and fears based on your own fears? Do your responses contain the word “I?” Do you fear genuinely experiencing the world as them? Do you seek to affirm your own view and experience through your response? Are you scared as being seen as similar to the other person in their own “deficiencies” and “imperfections”? How many of these imperfections are merely your own biases and fears?

Read more by clicking here: http://www.globaladvisors.biz/thoughts/20170627/empathy-and-understanding-why-they-are-the-qualities-that-help-us-achieve-our-own-happiness-and-success

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Strategy Tools

Strategy Tools: Repeatable Business Models in Times of Uncertainty

Strategy Tools: Repeatable Business Models in Times of Uncertainty

By Innocent Dutiro

Innocent is an associate partner at Global Advisors and based in Johannesburg, South Africa

Research (Allen and Zook) tells us that sustained profitable growth and the methods for capturing it are much less about the choice of hot market than about the how and why of strategy and the business model translating it into action. The ongoing Coronavirus crisis is likely to put these beliefs to severe test. It is likely that the survivors and winners that emerge on the other side of the crisis will be businesses that have pursued repeatable business models.

These businesses’ approach to strategy focus less on a rigid plan to pursue growth markets and more on developing a general direction built around deep and uniquely strong capabilities that constantly learn, continuously improve, test, and adjust in manageable increments to the changing market. Repeatable business models enable organizations to distinguish between transient crises and game-changing developments while enabling them to take action that ensures their sustained prosperity. All without compromising on the beliefs that underpin the culture of the organization.

This might sound counterintuitive; how does a repeatable business model help you deal with a “black swan” event such as the COVID-19 pandemic? To answer this question, it is important to understand the three principles that underpin repeatability.

Principle 1: A strong, well-differentiated core

Differentiation drives competitive advantage and relative profitability among businesses. The basis for differentiation must deliver enhanced profitability by either delivering superior service to your core customers or offering cost economics that help you to out-invest your competitors. The unique assets, deep competencies and capabilities that make this differentiation possible and that are translated into behaviours and product features, define the “core of the core” of the business.

Principle 2: Clear non-negotiables

Non-negotiables are the company’s core values and key criteria used to make trade-offs in decision making. These improve the focus and simplicity of strategy by translating it into practical behavioural rules and prohibitions. This reduces the distance from management to the frontline (and back). Employee loyalty and commitment is driven primarily by a strong belief in the values of the management team and the organisation’s strategy. A clearly understood strategy is evidenced through:

  • Widespread understanding of the strategy at all levels within the organization.
  • Seeing the world the same way throughout the organization.
  • A shared vocabulary and priorities.

Principle 3: Systems for closed-loop learning

Self-conscious methods to perceive and adapt to change alongside well-developed systems to learn and drive continuous improvement are hallmarks of successful repeatable business models.

A second form of closed-loop learning is more relevant to a crisis such as the coronavirus as it relates to those less frequent situations when fundamental change in the marketplace (like technology, competition, customer need and behaviour) threatens a key element of the repeatable business model itself. A company’s ability to adapt or have a sufficient sense of urgency in response to a potentially mortal threat is key to survival and continued prosperity.

The various steps that governments are taking to contain and eradicate the virus have the potential of building habits that consumers might choose to adopt on a more permanent basis even after the pandemic. These include working from home, remote meetings, reduced commuting, greater use of online services and more cashless transactions. Businesses thus need to be prepared to adjust and adapt their strategies and business models to meet the demand created by the new behaviours. Firms with a clearly defined set of non-negotiables will find it easier to mobilize their employees towards the necessary change.

While business is currently focused on taking measures to safeguard their staff, serve their customers and preserve cash to ensure liquidity during the period of low demand and/or production, attention should also be turning to steps necessary to adapt strategies to enable competitiveness in the new normal after the pandemic.

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Fast Facts

Modern portfolio theory (MPT) can be applied to business portfolio decision-making

Modern portfolio theory (MPT) can be applied to business portfolio decision-making

Modern portfolio theory (MPT) can be applied to business portfolio decision-making

  • Shareholders seek to maximise company profits while minimising risk
  • However, lower risk businesses are usually accompanied with lower returns and high risk businesses with higher returns
  • Comparisons between various risk and return profiles can be measured using the Sharpe ratio – return per unit of risk
  • Combinations (degree of balance sheet investment) in individual portfolios could realise higher returns per unit of risk than what is achievable in an individual business unit – some combinations are not always obvious
  • By exiting a higher risk-return portfolio BU J, ABC would be able to increase its return per unit of risk from 4,3 to 4,5
  • It is often psychologically difficult for businesses to exit high return portfolios
  • Emotional decision-making can be muted by applying the logic of modern portfolio theory in the board room
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Selected News

Quote: Trevor McCourt – Extropic CTO

Quote: Trevor McCourt – Extropic CTO

“If you upgrade that assistant to see video at 1 FPS – think Meta’s glasses… you’d need to roughly 10× the grid to accommodate that for everyone. If you upgrade the text assistant to reason at the level of models working on the ARC AGI benchmark… even just the text assistant would require around a 10× of today’s grid.” – Trevor McCourt – Extropic CTO

The quoted remark by Trevor McCourt, CTO of Extropic, underscores a crucial bottleneck in artificial intelligence scaling: energy consumption outpaces technological progress in compute efficiency, threatening the viability of universal, always-on AI. The quote translates hard technical extrapolation into plain language—projecting that if every person were to have a vision-capable assistant running at just 1 video frame per second, or if text models achieved a level of reasoning comparable to ARC AGI benchmarks, global energy infrastructure would need to multiply several times over, amounting to many terawatts—figures that quickly reach into economic and physical absurdity.

Backstory and Context of the Quote & Trevor McCourt

Trevor McCourt is the co-founder and Chief Technology Officer of Extropic, a pioneering company targeting the energy barrier limiting mass-market AI deployment. With multidisciplinary roots—a blend of mechanical engineering and quantum programming, honed at the University of Waterloo and Massachusetts Institute of Technology—McCourt contributed to projects at Google before moving to the hardware-software frontier. His leadership at Extropic is defined by a willingness to challenge orthodoxy and champion a first-principles, physics-driven approach to AI compute architecture.

The quote arises from a keynote on how present-day large language models and diffusion AI models are fundamentally energy-bound. McCourt’s analysis is rooted in practical engineering, economic realism, and deep technical awareness: the computational demands of state-of-the-art assistants vastly outstrip what today’s grid can provide if deployed at population scale. This is not merely an engineering or machine learning problem, but a macroeconomic and geopolitical dilemma.

Extropic proposes to address this impasse with Thermodynamic Sampling Units (TSUs)—a new silicon compute primitive designed to natively perform probabilistic inference, consuming orders of magnitude less power than GPU-based digital logic. Here, McCourt follows the direction set by energy-based probabilistic models and advances it both in hardware and algorithm.

McCourt’s career has been defined by innovation at the technical edge: microservices in cloud environments, patented improvements to dynamic caching in distributed systems, and research in scalable backend infrastructure. This breadth, from academic research to commercial deployment, enables his holistic critique of the GPU-centred AI paradigm, as well as his leadership at Extropic’s deep technology startup.

Leading Theorists & Influencers in the Subject

Several waves of theory and practice converge in McCourt’s and Extropic’s work:

1. Geoffrey Hinton (Energy-Based and Probabilistic Models):
Long before deep learning’s mainstream embrace, Hinton’s foundational work on Boltzmann machines and energy-based models explored the idea of learning and inference as sampling from complex probability distributions. These early probabilistic paradigms anticipated both the difficulties of scaling and the algorithmic challenges that underlie today’s generative models. Hinton’s recognition—including the Nobel Prize for work on energy-based models—cements his stature as a theorist whose footprints underpin Extropic’s approach.

2. Michael Frank (Reversible Computing)
Frank is a prominent physicist in reversible and adiabatic computing, having led major advances at MIT, Sandia National Laboratories, and others. His research investigates how the physics of computation can reduce the fundamental energy cost—directly relevant to Extropic’s mission. Frank’s focus on low-energy information processing provides a conceptual environment for approaches like TSUs to flourish.

3. Chris Bishop & Yoshua Bengio (Probabilistic Machine Learning):
Leaders like Bishop and Bengio have shaped the field’s probabilistic foundations, advocating both for deep generative models and for the practical co-design of hardware and algorithms. Their research has stressed the need to reconcile statistical efficiency with computational tractability—a tension at the core of Extropic’s narrative.

4. Alan Turing & John von Neumann (Foundations of Computing):
While not direct contributors to modern machine learning, the legacies of Turing and von Neumann persist in every conversation about alternative architectures and the physical limits of computation. The post-von Neumann and post-Turing trajectory, with a return to analogue, stochastic, or sampling-based circuitry, is directly echoed in Extropic’s work.

5. Recent Industry Visionaries (e.g., Sam Altman, Jensen Huang):
Contemporary leaders in the AI infrastructure space—such as Altman of OpenAI and Huang of Nvidia—have articulated the scale required for AGI and the daunting reality of terawatt-scale compute. Their business strategies rely on the assumption that improved digital hardware will be sufficient, a view McCourt contests with data and physical models.

Strategic & Scientific Context for the Field

  • Core problem: The energy that powers AI is reaching non-linear scaling—mass-market AI could consume a significant fraction or even multiples of the entire global grid if naively scaled with today’s architectures.
  • Physics bottlenecks: Improvements in digital logic are limited by physical constants: capacitance, voltage, and the energy required for irreversible computation. Digital logic has plateaued at the 10nm node.
  • Algorithmic evolution: Traditional deep learning is rooted in deterministic matrix computations, but the true statistical nature of intelligence calls for sampling from complex distributions—as foregrounded in Hinton’s work and now implemented in Extropic’s TSUs.
  • Paradigm shift: McCourt and contemporaries argue for a transition to native hardware–software co-design where the core computational primitive is no longer the multiply–accumulate (MAC) operation, but energy-efficient probabilistic sampling.

Summary Insight

Trevor McCourt anchors his cautionary prognosis for AI’s future on rigorous cross-disciplinary insights—from physical hardware limits to probabilistic learning theory. By combining his own engineering prowess with the legacy of foundational theorists and contemporary thinkers, McCourt’s perspective is not simply one of warning but also one of opportunity: a new generation of probabilistic, thermodynamically-inspired computers could rewrite the energy economics of artificial intelligence, making “AI for everyone” plausible—without grid-scale insanity.

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