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How to work with someone who isn’t emotionally intelligent

28 Feb 2020

If you ever worked with someone who is volatile, temperamental, moody, or simply grumpy, you will understand the difficulties. Here are ways to cope.

Few psychological traits have been celebrated more during the past 20 years than emotional intelligence (EQ). Loosely defined, it’s the ability to keep your own emotions under control, as well as read and influence other people’s emotions. Ever since Daniel Goleman wrote a best-selling book on the topic (popularizing earlier research by two Yale psychologists), organizations are placing increasing importance on EQ when hiring and developing employees and managers.


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This content was originally published by HBR.org. Original publishers retain all rights. It appears here for a limited time before automated archiving. By HBR.org

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