If you ever worked with someone who is volatile, temperamental, moody, or simply grumpy, you will understand the difficulties. Here are ways to cope.
Few psychological traits have been celebrated more during the past 20 years than emotional intelligence (EQ). Loosely defined, it’s the ability to keep your own emotions under control, as well as read and influence other people’s emotions. Ever since Daniel Goleman wrote a best-selling book on the topic (popularizing earlier research by two Yale psychologists), organizations are placing increasing importance on EQ when hiring and developing employees and managers.