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Big Tech no longer sees its customers as humans–antitrust could change that

30 Jul 2020

Tech giants like Amazon and Facebook have lost sight of the people behind the data points. Antitrust regulation may be the best way to return empathy to tech.

Big Tech CEOs—Amazon’s Jeff Bezos, Apple’s Tim Cook, Sundar Pichai of Google, and Facebook’s Mark Zuckerberg—testified yesterday before the U.S. House Judiciary antitrust subcommittee. I don’t expect much to result from this hearing. Such gatherings are largely theatrical, and yesterday’s was frequently derailed by partisan questions around liberal biases. And then there’s the fact that U.S. antitrust efforts are only a shadow of their former self, narrowly focused on consumer pricing rather than general competitive and societal impact and a far cry from the time of the Standard Oil Company, U.S. Steel Corporation, and AT&T breakups.

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This content was originally published by Fast Company. Original publishers retain all rights. It appears here for a limited time before automated archiving. By Fast Company

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