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Global Advisors is a leader in defining quantified strategies, decreasing uncertainty, improving decisions and achieving measureable results.
We specialise in providing highly-analytical data-driven recommendations in the face of significant uncertainty.
We utilise advanced predictive analytics to build robust strategies and enable our clients to make calculated decisions.
We support implementation of adaptive capability and capacity.
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Thoughts
Global Advisors’ Thoughts: Empathy and understanding – why they are the qualities that help us achieve our own happiness and success
By Marc Wilson
Our team had just finished a book review presentation on Dale Carnegie’s “Making Friends and Influencing People”. Jane (*name changed) looked troubled: “Isn’t this stuff about manipulating people?”
Therein lies a paradox in showing empathy: without empathy for others, you face less influence, friendship, love and success. But if those are your goal rather than the sincere care for others, then your empathy is not really empathy at all.
Many people might react to empathy as “soft.” But empathy is a mark of incredible strength. It dares us to care. It requires us to put ourselves to one side. It requires us to be vulnerable – otherwise all we are doing is showing sympathy. Empathy requires self-awareness and skill.
Sympathy is easy. Sympathy does not go as far as empathy – it keeps us distant from the situation someone else is experiencing. It places us in danger of being condescending. Empathy requires us to put our self into their situation as them – not us.
Empathy gets the best out of those around us – and opens us up to be a better version of ourselves.
I find it incredibly difficult to manage a balance. A balance of being sufficiently confident and willing to share my own experience in an unbiased and helpful way – while removing enough of myself to allow someone else to find their own path and live their own experience. To be an empathetic leader, I believe I need to care about my team being at their best at work and in life.
Skills such as active listening are important to remove ourselves from the coaching we give others. But I think empathy requires us to be authentically present and involved in a way that facilitating someone else’s own solution does not.
Empathetic leadership challenges me to use my own experience and position in a way that is open to the challenges and experiences of others. And most critically demonstrates that I act out of care and acknowledgement of them.
Empathy requires that we know our self well enough that we are able to remove our projections of our own biases and feelings from the situation, appreciate the other person’s view of the world and how that impacts the situation for them.
Think about how you respond to others. How often do you respond to their experience, feelings and fears based on your own fears? Do your responses contain the word “I?” Do you fear genuinely experiencing the world as them? Do you seek to affirm your own view and experience through your response? Are you scared as being seen as similar to the other person in their own “deficiencies” and “imperfections”? How many of these imperfections are merely your own biases and fears?
Read more by clicking here: http://www.globaladvisors.biz/thoughts/20170627/empathy-and-understanding-why-they-are-the-qualities-that-help-us-achieve-our-own-happiness-and-success
Strategy Tools
Strategy Tools: Repeatable Business Models in Times of Uncertainty
By Innocent Dutiro
Innocent is an associate partner at Global Advisors and based in Johannesburg, South Africa
Research (Allen and Zook) tells us that sustained profitable growth and the methods for capturing it are much less about the choice of hot market than about the how and why of strategy and the business model translating it into action. The ongoing Coronavirus crisis is likely to put these beliefs to severe test. It is likely that the survivors and winners that emerge on the other side of the crisis will be businesses that have pursued repeatable business models.
These businesses’ approach to strategy focus less on a rigid plan to pursue growth markets and more on developing a general direction built around deep and uniquely strong capabilities that constantly learn, continuously improve, test, and adjust in manageable increments to the changing market. Repeatable business models enable organizations to distinguish between transient crises and game-changing developments while enabling them to take action that ensures their sustained prosperity. All without compromising on the beliefs that underpin the culture of the organization.
This might sound counterintuitive; how does a repeatable business model help you deal with a “black swan” event such as the COVID-19 pandemic? To answer this question, it is important to understand the three principles that underpin repeatability.
Principle 1: A strong, well-differentiated core
Differentiation drives competitive advantage and relative profitability among businesses. The basis for differentiation must deliver enhanced profitability by either delivering superior service to your core customers or offering cost economics that help you to out-invest your competitors. The unique assets, deep competencies and capabilities that make this differentiation possible and that are translated into behaviours and product features, define the “core of the core” of the business.
Principle 2: Clear non-negotiables
Non-negotiables are the company’s core values and key criteria used to make trade-offs in decision making. These improve the focus and simplicity of strategy by translating it into practical behavioural rules and prohibitions. This reduces the distance from management to the frontline (and back). Employee loyalty and commitment is driven primarily by a strong belief in the values of the management team and the organisation’s strategy. A clearly understood strategy is evidenced through:
- Widespread understanding of the strategy at all levels within the organization.
- Seeing the world the same way throughout the organization.
- A shared vocabulary and priorities.
Principle 3: Systems for closed-loop learning
Self-conscious methods to perceive and adapt to change alongside well-developed systems to learn and drive continuous improvement are hallmarks of successful repeatable business models.
A second form of closed-loop learning is more relevant to a crisis such as the coronavirus as it relates to those less frequent situations when fundamental change in the marketplace (like technology, competition, customer need and behaviour) threatens a key element of the repeatable business model itself. A company’s ability to adapt or have a sufficient sense of urgency in response to a potentially mortal threat is key to survival and continued prosperity.
The various steps that governments are taking to contain and eradicate the virus have the potential of building habits that consumers might choose to adopt on a more permanent basis even after the pandemic. These include working from home, remote meetings, reduced commuting, greater use of online services and more cashless transactions. Businesses thus need to be prepared to adjust and adapt their strategies and business models to meet the demand created by the new behaviours. Firms with a clearly defined set of non-negotiables will find it easier to mobilize their employees towards the necessary change.
While business is currently focused on taking measures to safeguard their staff, serve their customers and preserve cash to ensure liquidity during the period of low demand and/or production, attention should also be turning to steps necessary to adapt strategies to enable competitiveness in the new normal after the pandemic.
Fast Facts
Modern portfolio theory (MPT) can be applied to business portfolio decision-making
- Shareholders seek to maximise company profits while minimising risk
- However, lower risk businesses are usually accompanied with lower returns and high risk businesses with higher returns
- Comparisons between various risk and return profiles can be measured using the Sharpe ratio – return per unit of risk
- Combinations (degree of balance sheet investment) in individual portfolios could realise higher returns per unit of risk than what is achievable in an individual business unit – some combinations are not always obvious
- By exiting a higher risk-return portfolio BU J, ABC would be able to increase its return per unit of risk from 4,3 to 4,5
- It is often psychologically difficult for businesses to exit high return portfolios
- Emotional decision-making can be muted by applying the logic of modern portfolio theory in the board room
Selected News
Quote: Sholto Douglas – Anthropic
“People have said we’re hitting a plateau every month for three years… I look at how models are produced and every part could be improved. The training pipeline is primitive, held together by duct tape, best efforts, and late nights. There’s so much room to grow everywhere.” – Sholto Douglas – Anthropic
Sholto Douglas made the statement during a major public podcast interview in October 2025, coinciding with Anthropic’s release of Claude Sonnet 4.5—at the time, the world’s strongest and most “agentic” AI coding model. The comment specifically rebuts repeated industry and media assertions that large AI models have reached a ceiling or are slowing in progress. Douglas argues the opposite: that the field is in a phase of accelerating advancement, driven both by transformative hardware investment (“compute super-cycle”), new algorithmic techniques (particularly reinforcement learning and test-time compute), and the persistent “primitive” state of today’s AI engineering infrastructure.
He draws an analogy with early-stage, improvisational systems: the models are held together “by duct tape, best efforts, and late nights,” making clear that immense headroom for improvement remains at every level, from training data pipelines and distributed infrastructure to model architecture and reward design. As a result, every new benchmark and capability reveals further unrealised opportunity, with measurable progress charted month after month.
Douglas’s deeper implication is that claims of a plateau often arise from surface-level analysis or the “saturation” of public benchmarks, not from a rigorous understanding of what is technically possible or how much scale remains untapped across the technical stack.
Sholto Douglas: Career Trajectory and Perspective
Sholto Douglas is a leading member of Anthropic’s technical staff, focused on scaling reinforcement learning and agentic AI. His unconventional journey illustrates both the new talent paradigm and the nature of breakthrough AI research today:
- Early Life and Mentorship: Douglas grew up in Australia, where he benefited from unusually strong academic and athletic mentorship. His mother, an accomplished physician frustrated by systemic barriers, instilled discipline and a systemic approach; his Olympic-level fencing coach provided a first-hand experience of how repeated, directed effort leads to world-class performance.
- Academic Formation: He studied computer science and robotics as an undergraduate, with a focus on practical experimentation and a global mindset. A turning point was reading the “scaling hypothesis” for AGI, convincing him that progress on artificial general intelligence was feasible within a decade—and worth devoting his career to.
- Independent Innovation: As a student, Douglas built “bedroom-scale” foundation models for robotics, working independently on large-scale data collection, simulation, and early adoption of transformer-based methods. This entrepreneurial approach—demonstrating initiative and technical depth without formal institutional backing—proved decisive.
- Google (Gemini and DeepMind): His independent work brought him to Google, where he joined just before the release of ChatGPT, in time to witness and help drive the rapid unification and acceleration of Google’s AI efforts (Gemini, Brain, DeepMind). He co-designed new inference infrastructure that reduced costs and worked at the intersection of large-scale learning, reinforcement learning, and applied reasoning.
- Anthropic (from 2025): Drawn by Anthropic’s focus on measurable, near-term economic impact and deep alignment work, Douglas joined to lead and scale reinforcement learning research—helping push the capability frontier for agentic models. He values a culture where every contributor understands and can articulate how their work advances both capability and safety in AI.
Douglas is distinctive for his advocacy of “taste” in AI research, favouring mechanistic understanding and simplicity over clever domain-specific tricks—a direct homage to Richard Sutton’s “bitter lesson.” This perspective shapes his belief that the greatest advances will come not from hiding complexity with hand-crafted heuristics, but from scaling general algorithms and rigorous feedback loops.
Intellectual and Scientific Context: The ‘Plateau’ Debate and Leading Theorists
The debate around the so-called “AI plateau” is best understood against the backdrop of core advances and recurring philosophical arguments in machine learning.
The “Bitter Lesson” and Richard Sutton
- Richard Sutton (University of Alberta, DeepMind), one of the founding figures in reinforcement learning, crystallised the field’s “bitter lesson”: that general, scalable methods powered by increased compute will eventually outperform more elegant, hand-crafted, domain-specific approaches.
- In practical terms, this means that the field’s recent leaps—from vision to language to coding—are powered less by clever new inductive biases, and more by architectural simplicity plus massive compute and data. Sutton has also maintained that real progress in AI will come from reinforcement learning with minimal task-specific assumptions and maximal data, computation, and feedback.
Yann LeCun and Alternative Paradigms
- Yann LeCun (Meta, NYU), a pioneer of deep learning, has maintained that the transformer paradigm is limited and that fundamentally novel architectures are necessary for human-like reasoning and autonomy. He argues that unsupervised/self-supervised learning and new world-modelling approaches will be required.
- LeCun’s disagreement with Sutton’s “bitter lesson” centres on the claim that scaling is not the final answer: new representation learning, memory, and planning mechanisms will be needed to reach AGI.
Shane Legg, Demis Hassabis, and DeepMind
- DeepMind’s approach has historically been “science-first,” tackling a broad swathe of human intelligence challenges (AlphaGo, AlphaFold, science AI), promoting a research culture that takes long-horizon bets on new architectures (memory-augmented neural networks, world models, differentiable reasoning).
- Demis Hassabis and Shane Legg (DeepMind co-founders) have advocated for testing a diversity of approaches, believing that the path to AGI is not yet clear—though they too acknowledge the value of massive scale and reinforcement learning.
The Scaling Hypothesis: GW’s Essay and the Modern Era
- The so-called “scaling hypothesis”—the idea that simply making models larger and providing more compute and data will continue yielding improvements—has become the default “bet” for Anthropic, OpenAI, and others. Douglas refers directly to this intellectual lineage as the critical “hinge” moment that set his trajectory.
- This hypothesis is now being extended into new areas, including agentic systems where long context, verification, memory, and reinforcement learning allow models to reliably pursue complex, multi-step goals semi-autonomously.
Summing Up: The Current Frontier
Today, researchers like Douglas are moving beyond the original transformer pre-training paradigm, leveraging multi-axis scaling (pre-training, RL, test-time compute), richer reward systems, and continuous experimentation to drive model capabilities in coding, digital productivity, and emerging physical domains (robotics and manipulation).
Douglas’s quote epitomises the view that not only has performance not plateaued—every “limitation” encountered is a signpost for further exponential improvement. The modest, “patchwork” nature of current AI infrastructure is a competitive advantage: it means there is vast room for optimisation, iteration, and compounding gains in capability.
As the field races into a new era of agentic AI and economic impact, his perspective serves as a grounded, inside-out refutation of technological pessimism and a call to action grounded in both technical understanding and relentless ambition.

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